OpsPilot

Support requests, leads, invoices, and documents arrive through the same inbox but require different handling. The task was to classify and route that intake using company policy while keeping uncertain or risky decisions reviewable.

I built a commissioned operations inbox that turns email and documents into auditable cases. It classifies intent, extracts structured facts, retrieves versioned company knowledge, and proposes the next action with supporting evidence. Uncertain or risky cases enter a human review queue, and the case retains its decision history. The public recording uses synthetic data.

A shared intake workflow that combines classification, policy evidence, proposed actions, and human review in one case history.